Return & Exchange

At ODORATO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below:

Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.
  • Items must be unused, unopened, and in their original packaging with all seals intact.
  • A receipt or proof of purchase is required to initiate a return.

Non-Returnable Items

  • Opened or used perfumes cannot be returned due to hygiene reasons.
  • Items purchased on sale or as part of promotional offers are not eligible for returns.

Return Process

  1. Contact us via email at odoratoperfumes@gmail.com or call 03128106165 to initiate the return process.
  2. Provide your order details and the reason for the return.
  3. Ship the item back to us at the address provided by our customer support team. Return shipping costs are the customer’s responsibility.
  4. Once we receive the item and verify its condition, we will process your refund or exchange.

Refund Policy

  • Refunds are issued within 7-10 business days after the returned item is received and inspected.
  • Refunds will be processed to the original payment method or as store credit, based on your preference.
  • Shipping charges (if any) are non-refundable.

Damaged or Defective Products

  • If you receive a damaged or defective product, notify us within 48 hours of delivery.
  • We will provide a replacement or a full refund after verifying the issue.

Contact Us

For any questions or assistance, reach out to our customer service team:

We are committed to ensuring you have a pleasant shopping experience with ODORATO. Thank you for choosing us!